General Management

How to focus on customers?

By Sanjiv Anand and V. Ramkumar
While we may hear several organisations claiming to be customer focused, it is easy to observe not many are. The success of building a customer focused organisation is not just in defining who your customers are, but in also creating a culture in the organisation that is oriented towards servicing them effectively and investing in the measurement of customer service. …

Project Management

Project Managers Need to Set Deadlines, Even if the Client Doesn’t

Many projects have firm deadlines that are the result of business constraints, the fiscal calendar or the relationship with other projects. However, many projects do not have a firm external deadline. In fact, your sponsor may want the project completed as soon as possible, but the sponsor does not have a reason why the deadline should be one date versus another. …

PMP Hints

Manage the Work at a High-Level or Low-Level Based on the Situation

One of the common responsibilities of all managers is the management of people and the management of work (if you don’t do either, you are not really a manager). All managers need to have timely, relevant and accurate information so that they can manage their people and work effectively. The trick, of course, is to know how much information you need, and at what level.  …

Construction Law

UAE laws do not favour contractor

by Shikha Mishra

In light of the current economic downturn, contractors will have little legal recourse if payments for on-going projects get delayed, legal experts say.

The recent cancellation of the US $1.25 billion contract between Dubai-based Meydan and the Arabtec-WCT JV has led to concerns in the market over similar situations arising in the future and the legal recourse available to contractors. …

Contract Administration

FIDIC 1999 or something else in disguise?

by Michelle Nelson
Contractors already working in or thinking of working in the UAE capital may be aware that the Abu Dhabi government has recently issued new contracts for construction projects being undertaken in the emirate on behalf of public entities. The word on the street is that these contracts are to be welcomed since it is perceived that the Abu Dhabi government has decided to adopt the FIDIC 1999 form of contract. …

PMP Hints

Use a Project Audit to Validate Your Schedule and Budget Status

Sometimes the project manager can get too comfortable (or too uncomfortable) in how the project is progressing. In many cases, it makes sense to have an outside party come in to evaluate the project management processes being utilized and double-check that the project is progressing as expected. This “outside party” could be any qualified person outside of the project manager. …

Contract Administration

Common contractual concerns

Michelle Nelson, partner, Pinsent Masons, says it is worth examining five common traps before plunging into construction in Dubai.

Let’s examine some of the potentially troublesome issues which contractors face regularly in the Dubai construction market. In preparing this article I have highlighted five issues which we are asked to advise contractors on regularly. …

Contract Administration, Procurement Management, Project Management

What should Clients do when dealing with one tenderer only?

By Samer H Skaik

Sometimes, clients face difficulty to procure projects due to absence of competitors. The risk of how to secure value for money is extremely high when dealing with one single contractor to quote and execute the works. This article gives significant guidelines for which client can follow to minimize such risk and achieve value for money:

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