skills

General Management

How to focus on customers?

By Sanjiv Anand and V. Ramkumar
While we may hear several organisations claiming to be customer focused, it is easy to observe not many are. The success of building a customer focused organisation is not just in defining who your customers are, but in also creating a culture in the organisation that is oriented towards servicing them effectively and investing in the measurement of customer service. …

Project Management

Project Managers Need to Set Deadlines, Even if the Client Doesn’t

Many projects have firm deadlines that are the result of business constraints, the fiscal calendar or the relationship with other projects. However, many projects do not have a firm external deadline. In fact, your sponsor may want the project completed as soon as possible, but the sponsor does not have a reason why the deadline should be one date versus another. …

PMP Hints

Manage the Work at a High-Level or Low-Level Based on the Situation

One of the common responsibilities of all managers is the management of people and the management of work (if you don’t do either, you are not really a manager). All managers need to have timely, relevant and accurate information so that they can manage their people and work effectively. The trick, of course, is to know how much information you need, and at what level.  …

PMP Hints

Create a Short-Term Schedule to Guide the Definition and Planning Processes

The process of creating the Project Charter, schedule and budget may take a long time and may be very complicated. Therefore, the work should not be left unorganized, for the same reasons that you are building the schedule for the project to begin with. Immediately after being assigned, the project manager should create a short-term schedule to plan and guide the initial activities. …

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